01
Capture
Donna responds to incoming patient inquiries across your communication channels. She answers common questions, collects the information your clinic needs and moves qualified patients toward the next step.
See capture in actionDonnaAI · Fewer leaks. More control.
Your clinic doesn’t need more leads if it keeps losing the ones it already has.
DonnaAI helps clinics respond faster, book more patients, reduce no-shows, recover cancellations and bring old patients back.
Without adding more admin work to your team.
Your team looks after the patient. Donna looks after the next step.
A morning with Donna
Illustrative scenarios · sample patients
08:42
Donna
“A new message. I’ll take it from here.”
Patient conversation
Sample messagesMaya
Hi! Do you have any cleaning appointments this week?
The clinic calendar
Thursday · 10:30
Dental cleaning
Available appointment
Donna is on it
Noticing a new inquiry
1 / 4
Explore this in the original clinic appWatch the conversation. See the calendar change. Choose another moment.
WhatsApp · Viber · Phone · Email · Website Leads · Meta Leads
Built for dental, aesthetic, medical and private clinics.
From scattered to supported
Most clinics don’t have an AI problem.
They have a leakage problem.
None of these problems look catastrophic on their own.
Together, they cost clinics money every single day.
Scroll to feel the shift
Too many loose ends.
ScatteredConnectedCalmer
DonnaAI closes those gaps.
An illustration of the patient journey, not a live activity feed.
01
A patient sends a message.
A conversation starts.
02
Nobody replies for 45 minutes.
Donna helps keep the response moving.
03
A lead asks about treatment and disappears after the first answer.
A thoughtful follow-up keeps the next step alive.
04
Tomorrow’s patient never confirms.
A reminder brings the appointment back into focus.
05
Someone cancels at 10:30.
Your team can see the opening.
06
The empty slot stays empty.
A chance to reconnect with a waiting patient.
07
Three hundred old patients sit inside the database untouched.
An opportunity to invite the right patients back.
New inquiry
Respond
Interested patient
Follow up
Ready patient
Book
Booked patient
Confirm
At-risk appointment
Recover
Cancellation
Refill
Past patient
Reactivate
That is the job.
Not “adding AI.”
Keeping patients moving.
DonnaAI closes the operational gaps between patient interest and clinic revenue.
What Donna does
One operating layer around the patient journey.
02
Book
Donna helps patients book, reschedule or cancel without forcing your reception team into endless message threads.
See book in action03
Protect
Donna watches upcoming appointments. Reminders. Confirmations. Follow-ups. At-risk appointments. No-show prevention.
See protect in action04
Recover
A cancellation does not have to become lost revenue. Donna can identify opportunities to refill open appointments and follow up with relevant patients.
See recover in action05
Reactivate
Your patient database should not be a graveyard. Donna helps reconnect with patients who have stopped visiting, abandoned treatment or are due for another appointment.
See reactivate in action06
Control
Your team sees what is happening. Patients. Messages. Appointments. Follow-ups. Risks. Actions. One operating view instead of scattered conversations and forgotten tasks.
See control in actionReactivate
Your patient database should not be a graveyard.
Explore patient reactivation in the original DonnaAI clinic workspace.
Open the live demoDonnaAI · Workflow overview
Donna, quietly connecting the dots.
Less chasing. More breathing room.
A patient is due back
A thoughtful follow-up
The conversation restarts
A convenient next visit
Your team stays informed
The next step in view
Illustrated workflow · not live activity
The team
Donna doesn’t replace your receptionist.
She removes the work your receptionist should never have been doing manually.
Your staff should spend their time on patients, judgment and exceptions.
Not:
- Copying appointment details.
- Sending the same reminder 40 times.
- Searching WhatsApp for an old conversation.
- Chasing confirmations.
- Following up manually.
- Trying to remember who cancelled.
- Checking whether somebody called a lead back.
Donna handles the repeatable operational work.
Your team stays in control.
A staff member can step into a conversation whenever needed.
Human when valuable.
Automated when repetitive.
DonnaAI · Workflow overview
Donna, quietly connecting the dots.
Less chasing. More breathing room.
Donna handles the routine
Questions and reminders
A patient needs your team
Context stays together
A person steps in
Your team stays in control
Illustrated workflow · not live activity
The economics
Donna doesn’t need to create hundreds of new patients to pay for herself.
Sometimes she only needs to stop losing a few.
An appointment already sitting in the calendar has value. Protect it.
Patient intent decays quickly. Respond while they still care.
Many patients don’t say no. The conversation simply stops. Donna keeps the next action alive.
An empty appointment tomorrow cannot be sold next month. Recover it now.
Your cheapest opportunity may already exist inside your database. Bring it back.
DonnaAI · Workflow overview
Donna, quietly connecting the dots.
Less chasing. More breathing room.
A patient cancels
An opening is identified
A suitable patient is contacted
A new opportunity
Your team sees the next step
Less chasing, more clarity
Illustrated workflow · not live activity
Revenue leak calculator
What does one small operational leak cost your clinic?
Enter your clinic’s numbers. These starting values are illustrative.
Appointments × average value × rate ÷ 100. Count each missed appointment once.
Estimated monthly appointment value exposed:
An exposure estimate—not guaranteed loss, recoverable revenue, or a forecast of Donna’s results.
And that is before counting:
Lost inquiries. Slow responses. Forgotten follow-ups. Unfilled cancellations. Dormant patients.
These may overlap with missed appointments and are not added to this estimate.
You may not need more marketing.
You may need to stop wasting the demand you already paid for.
How Donna works
We don’t automate your clinic blindly.
We first understand how your clinic actually works.
Find the leak
We map the patient journey.
- Where do inquiries arrive?
- Who answers?
- Where do patients wait?
- Where do follow-ups stop?
- What creates no-shows?
- What depends on one staff member remembering something?
We find the first operational break worth fixing.
Connect Donna
We connect the relevant systems, channels, rules, templates and workflows.
- No unnecessary rebuild.
- No replacing software just because we can.
Start with the first win
We begin where the clinic can see real operational impact. For example:
- Faster response.
- No-show prevention.
- Booking.
- Cancellation recovery.
- Patient reactivation.
Prove it
We measure what changed.
- Appointments recovered.
- Response times.
- No-shows.
- Admin workload.
- Reactivated patients.
- Revenue protected.
Then we decide what deserves to be fixed next.
The result earns the next step. The roadmap doesn’t.
Channels
Patients don’t care which inbox your clinic prefers.
They message where they message.
Instead of forcing your staff to mentally stitch the patient journey together across six places, Donna helps keep the context connected.
Donna can operate across:
WhatsApp
Viber
Phone
Email
Website
Meta Leads
Channel availability depends on your clinic setup and provider connections. This demo does not send live messages.
Integrations
Donna fits around the clinic you already have.
Not the clinic we wish you had.
DonnaAI can connect with the systems your operation already depends on:
Practice management softwareCRMCalendarsWhatsAppTelephonyEmailWebsite formsMeta lead formsPayment systemsPatient databasesCustom APIs
Every clinic is different.
So we connect what creates value.
Not what creates a prettier integration diagram.
Live demo
Don’t take our word for it. Use Donna.
The DonnaAI demo is a working clinic environment.
Explore the original DonnaAI clinic app: the command center, pipeline, inbox, calendar, patients, automations and analytics. Existing sign-in and access permissions still apply.
Click around.
Break things.
See what happens.
Why Donna is different
Most AI clinic tools start with the technology.
We start with the break.
We don’t ask:
“Where can we put an AI agent?”
We ask:
“Where is the clinic losing time, patients or revenue?”
Sometimes Donna should automate it.
Sometimes the workflow should change.
Sometimes a staff member should own it.
Sometimes the existing system already solves it.
The goal isn’t more automation.
The goal is a better operating clinic.
Security
Patient operations deserve more than a chatbot with an API key.
DonnaAI is built as operating infrastructure.
Security is part of the system.
Not a checkbox added after the demo.
Depending on the clinic and deployment, this can include:
- Role-based access
- Staff permissions
- Audit trails
- Controlled human takeover
- Secure patient data architecture
- Clinic-owned infrastructure and accounts
- Data separation
- Secure integrations
- BAA-capable infrastructure for eligible US deployments
- HIPAA-ready implementation architecture where required
These are deployment-specific capabilities, not a certification of this demo. Infrastructure eligibility, agreements and compliance requirements must be verified for each project.
Proof
Measure Donna by what changes inside the clinic.
Not by how impressive the AI sounds.
Examples of what we measure:
Response time
How quickly are new inquiries answered?
Appointments booked
How many conversations become bookings?
Appointments protected
How many at-risk appointments are recovered?
No-shows
Is the rate going down?
Reactivation
How many inactive patients return?
Admin workload
How much repetitive work is removed from reception?
Revenue protected
What appointment value would otherwise have been lost?
AI is interesting.
Operational proof is better.
Explore the original clinic dashboard to see Donna’s operational reporting. Demo figures are not verified customer outcomes.
Who Donna is for
Meaningful workload. Meaningful opportunity.
DonnaAI works best for clinics where patient communication and appointment operations already create meaningful workload.
Dental clinics. Aesthetic clinics. Private medical clinics. Polyclinics. Specialist practices. Multi-location clinics.
Especially when:
- You receive significant WhatsApp or phone traffic.
- Reception is overloaded.
- Follow-up depends on staff memory.
- No-shows hurt.
- Lead response is inconsistent.
- The clinic has a large existing patient database.
- You want growth without immediately hiring more administration.
Who Donna is not for
Donna may not make sense if:
- Your clinic receives very few inquiries.
- Your calendar is consistently empty because there is no demand.
- You have no repeatable patient journey yet.
- There is no meaningful administrative workload to remove.
- You want an AI toy rather than an operational system.
We would rather tell you that before you buy anything.
The offer
Start by finding the first leak worth fixing.
We do not begin by trying to automate your entire clinic.
We identify where patient flow is breaking and what fixing that problem is worth.
Then Donna is configured around the highest-value opportunity.
Depending on the clinic, that may include:
- Patient communication
- Booking
- Confirmations
- No-show prevention
- Follow-up
- Cancellation recovery
- Patient reactivation
- Staff workflows
- Analytics
- CRM / PMS integration
- Voice
- Custom automation
Packages
The right scope for your clinic.
01
DonnaAI Core
For clinics that want to remove the biggest patient communication and appointment leaks.
Includes relevant combinations of:
- Patient communication
- Booking workflows
- Reminders
- Confirmations
- Follow-up
- Staff takeover
- Operational dashboard
02
DonnaAI Advanced
For clinics that want Donna integrated deeper into clinic operations.
Can include:
- Everything in Core
- No-show recovery
- Cancellation recovery
- Patient reactivation
- Advanced analytics
- Staff workflows
- CRM / PMS integrations
- Custom automations
- Voice workflows
03
DonnaAI Secure / US
For organizations requiring advanced infrastructure, data controls or HIPAA-focused implementation.
Can include:
- Dedicated architecture
- BAA-capable infrastructure
- Clinic-controlled accounts
- Role-based access
- Auditability
- Custom integrations
- Security-specific deployment requirements
- Multi-location environments
DonnaAI engagements typically start from €800/month.
Implementation requirements depend on the clinic, integrations and scope.
Risk reversal
Every next step has to earn its place.
We should be able to show you where the value comes from before asking you to expand.
Donna starts with a defined operational problem.
We establish what should improve.
We implement.
We measure.
Then we look again.
If there is no meaningful next problem worth solving, we stop.
No endless automation roadmap.
No building because “AI can.”
Every next step has to earn its place.
FAQ
Clear answers. No AI mystique.
Is Donna an AI receptionist?
Donna can perform many receptionist workflows, but that description is too small. DonnaAI is an operating layer around patient communication, appointments, follow-up and clinic administration.
Will Donna replace my staff?
That is not the goal. Donna removes repetitive work and helps your existing team operate with more control. Human staff remain available for judgment, exceptions and high-value patient interactions.
Do I need to replace my current clinic software?
Usually not. Donna is designed to integrate around the systems you already use where possible.
Can my staff take over conversations?
Yes. Donna should never trap your staff behind automation. Human takeover is part of the operating model.
Can Donna book appointments?
Yes, when connected to the relevant booking or calendar environment.
Can Donna help reduce no-shows?
Yes. Confirmation, reminder, follow-up and at-risk appointment workflows are core DonnaAI use cases.
Can Donna reactivate old patients?
Yes. Reactivation can be designed around the clinic’s patient database, treatment logic and communication rules.
Does Donna work with WhatsApp?
Yes. Donna can operate through WhatsApp and other supported communication channels depending on the clinic setup.
Is Donna HIPAA compliant?
HIPAA is not a feature toggle. For US healthcare environments requiring HIPAA-specific implementation, DonnaAI can be deployed using appropriate architecture, access controls and BAA-capable infrastructure based on the project requirements.
How much does Donna cost?
Typical engagements start around €800/month. The final scope depends on clinic size, workflows, channels, integrations and infrastructure requirements.
How long does implementation take?
We start with a bounded operational problem rather than attempting to redesign the entire clinic at once. The exact implementation depends on integrations and complexity.